At Wholesome Home, we pride ourselves on providing you with quality, premium products.
If you receive a product which is damaged, or does not match the description of what you ordered, we will organise a replacement or refund.
You must notify us within 24 hours of receiving your goods either by email firstname.lastname@example.org or phone us (03) 8679 6936. You must provide us with photo evidence to support your claim. We will then endeavour to resolve the matter as efficiently as we can.
Please note that we do not consider a change of mind or opinion, or any goods incorrectly ordered as validation for a refund or exchange of product. Please ensure that all goods purchased at checkout are intended.
Whilst all care is taken Wholesome Home cannot accept responsibility for goods once they have been despatched from our warehouse. Should you be concerned about loss and damage which may occur during delivery, please add a further $7 (within Australia) to cover the cost of insurance and contact us by requesting that your package be sent with insurance.
Postage within Australia is calculated automatically by the shopping cart and is capped at $9.99.
You will be advised by a Wholesome Home team member if extra delivery charges are applicable and asked for further instructions in relation to the order.
To make sure your order safely reaches you, a signature is required upon delivery. If no one is present to receive your parcel, a notice will be left at your address with alternative delivery or pick up options. However, you may choose to have your parcel left without a signature (e.g. on your front porch). We'll ask you to select your preferences at checkout in the delivery instructions field. Should you give us authority to leave your parcel, Wholesome Home and our freight providers will not be held responsible for parcels left unattended.
Orders are not despatched until goods are paid for. Please allow up to 5 business days for VIC, NSW, TAS, SA & ACT Metropolitan areas, and up to 14 business days for Regional areas within Australia and QLD, WA & NT Metropolitan areas, from the date of cleared payment for delivery. Should an item not be available at the time of order, you will be contacted within 2 business days by a Wholesome Home team member for further instructions.
Wholesome Home only ships within Australia. The shopping cart calculates freight for orders within Australian. In the instance where there is no freight cost calculated at the shopping cart, please contact Wholesome Home for a confirmed quote.
Remote Area Charges:
Western Australia, remote NSW and QLD and Northern Territory attract may incur extra delivery charges and is dependent on location, size and weight of your order. You will be advised by a consultant if extra delivery charges are applicable and asked for further instructions in relation to the order.